The following General Terms and Conditions of Sale comply with the provisions on the sale of consumer goods, pursuant to Legislative Decree September 6, 2005 no. 206, hereinafter referred to as the “Consumer Code,” concerning the purchase of products and services at a distance via computer network on the website “www.ideasolar.it”, via telephone orders on 0875.702073/0882.302285, via Live Chat, via Facebook chat, via WhatsApp. for In addition, with regard to the protection of confidentiality, the General Conditions of Sale also comply with the provisions of Legislative Decree 30 June 2003 no. 196. The provisions relating to the Consumer Code apply only to consumer purchasers who have made the purchase for purposes unrelated to any entrepreneurial, commercial, handicraft or professional activity.
The products for sale are illustrated on the site, services consist of transporting the goods to the customer’s chosen domicile and any unloading of the product. The sales offer is aimed exclusively at customers who request delivery of products in the municipalities reached by the delivery service (the list of municipalities can be viewed on the “Shopping Cart” Web page); The products are sold by the companies that are licensees of the “ideasolar” brand. All information about the contracting company (hereinafter referred to as “seller”), can be seen by specifying the municipality to which the customer wants the products delivered. The buyer with the telematic sending of the confirmation of his purchase order declares that he has examined and unconditionally accepted these general conditions of sale, obliging himself to observe them in his dealings with the seller. The customer agrees and obliges, upon completion of the online purchase procedure, to print and keep these general conditions of sale in order to fully comply with the condition set forth in Art. 53 of Legislative Decree no. 206/2005 in relation to the information requirements for the exercise of the right of withdrawal referred to in Article 9 below. For purchases the buyer will be required to pay in full for the order directly during the conclusion of the purchase on the site, with the payment methods later better described
The purchaser will receive, by e-mail, the summary of purchases made as well as all information pertaining to the execution of the contract, in accordance with the provisions of Art. {‘ ‘} 50 {‘ ‘} of the Consumer Code. To this end, the purchaser must provide the telephone operator with his or her e-mail address or fax number. For purchases over € 1,000.00 the customer will be required to pay a deposit.
The goods bought and sold must conform to those advertised, as well as to the illustration viewed by the buyer and/or the information on the website, taking into account that slight differences from the illustration are tolerated for packaging
In the case of modular merchandise , any diagrams and elevations are to be understood as an illustrative interpretation of the design and therefore are in the nature of schematic drawing for illustrative purposes only. For the configuration and sizing of the system, it is recommended to rely on a technician with experience in the field, or upon request it can be worked out by an appointed partner technician, who intervened with an inspection at the buyer’s home. If the configuration of the plant has undergone changes due to interventions after their communication/detection, they should be immediately communicated to the seller by the buyer. The buyer will not be able to assert any liability in the event that he or she has provided inaccurate information or failed to report changes.
For both telephone and potal purchases, the delivery date is always agreed upon between the seller and the buyer when finalizing the purchase and is then stated in the purchase confirmation email sent to the customer. At any time, the buyer may obtain information on the progress of the execution of the contract by contacting “Customer Service”. Except for force majeure events or cases attributable to the buyer, (a) 30 (thirty) days after the date of conclusion of the contract or (b) upon the expiration of the delivery date otherwise agreed upon, or, finally, (c) In the case of order vouchers containing goods made to order or subject to custom composition, after 30 days from the end of the notified delivery period, the company will notify the buyer of the following options:
1). the possibility of terminating the contract with a refund, within 7 days, of twice the amount of any deposit paid under Article 1385 of the Civil Code, or, in the absence of payment of the deposit, in addition to the possibility of terminating the contract, to benefit from compensation equal to 10% of the value of the delayed order;
2). if he/she is still interested in delivery to benefit from a discount of 10% of the purchase value of the delayed delivered good.
Should the customer cancel the delivery appointment, the discipline of Art. 3. In the event that the cancellation of the delivery by the customer occurs on the same day agreed for the appointment will be activated the service of rescheduling delivery at a cost of € 20.00 including VAT. There is an additional daily charge of € 5.00 including VAT (per order) elapsed 30 days – of storage of the goods in the warehouse – from the conclusion of the contract, or at the expiration of the otherwise agreed delivery date, or in the case of order vouchers containing goods made to order or subject to custom composition, elapsed 30 days from the communicated delivery period. In any case, after 30 days have elapsed from the scheduled delivery date i from the date of appointment set at the time of purchase, if the customer does not make himself available to receive or pick up the goods, the company may withdraw from the contract and retain the deposit paid.
The seller and the buyer shall not be liable for the delay of delivery if this is due to force majeure or fortuitous event
The service of transportation and unloading goods in the event that the customer cancels the delivery appointment, the discipline of Art. 3. In the event that the cancellation of the delivery by the customer occurs on the same day agreed for the appointment will be activated the service of rescheduling delivery at a cost of € 20.00 including VAT. There is an additional daily charge of € 5.00 including VAT (per order) elapsed 30 days – of storage of the goods in the warehouse – from the conclusion of the contract, or at the expiration of the otherwise agreed delivery date, or in the case of order vouchers containing goods made to order or subject to custom composition, elapsed 30 days from the communicated delivery period.
In any case, after 30 days have elapsed from the scheduled delivery date i from the date of appointment set at the time of purchase, if the customer does not make himself available to receive or pick up the goods, the company may withdraw from the contract and retain the deposit paid. Transportation and unloading service is provided upon request and outsourced to specially appointed third parties. It is understood that in the case of the purchase of household appliances, such as heat pumps, car recharging stations etc…, the “Transport and unloading” service never includes the connection of utilities, a service that can be purchased separately, as well as in the case of separate purchase of built-in appliances, this service does not include the assembly of components already owned or purchased elsewhere by the customer. The buyer agrees to notify at the time of the order of any obstructive causes or problems that would make it difficult or impossible to deliver the goods, undertaking to remove them. The buyer declares that delivery can be made without the use of special equipment (e.g., hoist). Any use of aerial platforms or lifting ladders must be reported at the time of purchase and will be the sole responsibility of the purchaser. The service does not include the works necessary to make the asset functional as well as any connection of the asset to electricity, water and gas utilities. It shall, however, be the responsibility of the purchaser to remove by the date of delivery any obstructive causes or problems that would make the delivery and unloading of the goods difficult or impossible, just as it shall be the responsibility of the purchaser to make any connections to the relevant utilities, which must be carried out by qualified technicians certified in accordance with current regulations.
The buyer declares that the walls on which the purchased goods will be unloaded and stored are suitable for this purpose. It also declares that there is no plumbing or electrical equipment, piping or anything else within them that would hinder the successful discharge. In default, the seller disclaims all liability for any damages that may occur as a direct or indirect consequence of the unloading of the goods.
It is the buyer’s responsibility to check upon delivery the goods received and in particular the absence of obvious anomalies (e.g., scratches/stains/breakage of packaging). Reports of obvious defects found can be made by telephone to “Customer Service” within seven working days after delivery. The buyer shall refrain from intervening directly or through a third party to remove any anomalies found. Failure to do so will result in the company not reimbursing expenses incurred.
Articles 128-135f of the Consumer Code apply to this contract. The activation of the warranty implies, in order to be accepted, the presentation of the receipt and/or invoice related to the purchase and the verification of the anomalies of the product reported by the buyer by personnel appointed by the seller. Defects resulting from normal wear and tear, misuse, or accident caused by an external element, or even through a modification neither intended nor authorized by the seller, are excluded from this warranty.
Legal Warranty. In accordance with Art. 130 of the Consumer Code the seller is liable to the buyer for any lack of conformity existing at the time of delivery of the goods. In particular and for all components sold, the company undertakes to directly provide its own legal warranty for 24 months from the date of purchase of the good in addition to doing what is necessary to always ensure speedy warranty work, striving never to cause significant inconvenience to the consumer, taking into account the nature of the good and the purpose for which the consumer purchased the good. Except in exceptional cases, repair or replacement will be carried out by the seller within a reasonable period of time, but no later than 60 days after the defect is reported. All expenses for warranty work on the product (parts and labor) remain the responsibility of the seller. The consumer must show the purchase document.
Conventional Guarantee. Components purchased from our stores are also covered by a conventional warranty issued by the manufacturer of the goods, which can be exercised directly by the seller against the individual manufacturer. It is voluntary in nature and does not supersede, limit, exclude or affect the right to legal warranty of conformity. The duration, territorial extent, method of use, types of damages/defects covered, and any limitations of the manufacturer’s conventional warranty are items indicated in the so-called warranty certificate contained in the product package. At the buyer’s request, the selling company will provide him with the contact details of the nearest address of the manufacturing company’s service network, to which the selling company will report the need for warranty work.
Legal guarantee for the non-consumer customer. Contrary to the foregoing, the professional customer, in order to avail himself of the legal warranty placed on the seller, must report to the selling company, under penalty of forfeiture, any defect found on the product within 8 (eight) days of its expiration. The legal warranty will last for 12 (twelve) months from the delivery of the product. In any case, the purchase document must be shown.
The buyer has the right to withdraw from the contract, without any penalty and without specifying the reason, by an explicit declaration (registered letter or by Pec to the address “enerinvest.srl@pec.it” using the attached model withdrawal form) of his willingness to withdraw from the contract within 14 (fourteen) days from the delivery of the goods (or in the case of multiple goods or consisting of multiple pieces, falling under one order but delivered separately, from the day the consumer acquires the last good). The statement may be sent to: Enerinvest S.r.l. – Off-Premises Sales, 19 Boccaccio Street, 71010 Lesina (FG). The right of withdrawal is excluded, according to Art. 59 letter C) of the Consumer Code, in cases of orders on customized configuration according to the customer’s needs (such as photovoltaic kits and non-standard electrical panels, and in general all so-called “Reference” orders as they are specifically requested by the buyer).
The purchaser may exercise the right of withdrawal in the manner described above only if provided with a receipt or invoice related to the purchase. The same shall be obliged to return the good within 14 (fourteen) days from the date on which it notified the professional of its decision to exercise withdrawal. The goods must be returned in their original packaging and in normal condition. The buyer shall be responsible for the cost of returning the goods, except in the cases referred to in Art. 57 first paragraph, that is, of those goods that by their nature are not returnable by mail. The seller is obliged to refund all payments received from the buyer without undue delay and in any case within 14 (fourteen) days from the time he is informed of the consumer’s decision to withdraw from the contract. The seller is not required to reimburse additional costs if the consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered by the trader. Unless the seller has offered to pick up the goods himself, the seller may withhold the refund until he has received the goods or until the consumer has demonstrated that he has returned the goods.
Refunds by the seller as a result of return of goods or for any other cause may be made by the same method used by the buyer for payment. Cash refunds are excluded. In this case, customers will be asked to provide the bank details of the account to be credited. For purchases on the website www.ideasolar.it only, if the customer chooses as a method of payment the use of virtual currency, in the event of the exercise of the right of withdrawal, an amount corresponding to the purchase price at the exchange rate shown to the customer – on the date and time of the conclusion of the contract – on the checkout web page of the seller’s online shop before the customer disposes from his wallet the payment in virtual currency will be returned to the customer by the seller. In this case, customers will be asked to provide the bank details of the account to be credited.
Products are sold on the basis of the tariff in effect at the time of order subscription while for online purchases on the basis of the tariff published on the website at the time of order subscription. Any temporary sales price promotions will be applied only if they are still in effect on the date buyers sign the commission voucher.
Payment for the goods will be made by payment of the amount agreed upon between the parties in accordance with the payment terms listed under “Payment Terms.” If the buyer, following delivery , refuses to pay the balance, the seller reserves the right not to conclude the contract and take the goods back, regaining possession of the transferred goods. If the buyer finds anomalies, the buyer may retain an amount not exceeding 20% of the price of the individual defective item. Upon successful repair and/or replacement, the purchaser is required to pay the amount withheld.
Since these are components of energy-efficient installations and therefore with the possibility of obtaining State Bonuses, The payment methods accepted when ordering are:
(a) Ordinary bank transfer,
(b) Bank drafts
(c)Bank checks
N.B. In case of payment by check, the same will be considered as effective upon final entry in the seller’s account. In the case of a bank or postal check, the signature of the drawer must correspond to the person who signs the contract.
(a) Talking transfer
(b) Financing
N.B Talking transfer (in the case of individuals taking advantage of Building Bonus and other bonuses), financing (unless approved by the finance company).
Consistent with Enerinvest Ltd.’s ongoing commitment to offer the best services to its Users and/or Clients, we have modified some of our policies to meet the requirements of the new European Data Protection Regulation (GDPR). In particular, we have updated the Privacy Policy to make it clearer and more transparent and to introduce the new rights that the Regulations grant you. We invite you to take a look at it. Privacy.
The buyer elects his domicile at the address given for delivery. Any changes must be communicated promptly and in writing by registered letter with return receipt to be sent to: Enerinvest S.r.l. – Sales Off Business Premises, via G. Boccaccio 19 , 71010 Lesina (FG), failing which, any communication shall be deemed validly sent to the domicile communicated. For all matters not regulated in these General Conditions, please refer to the rules laid down in Legislative Decree No. 206/2005. Pursuant to Art. 14 of EU Regulation no. 524/2013, we report the link to access the Online Dispute Resolution (ODR) platform http://ec.europa.eu/consumers/odr/
Copyright 2024 by Enerinvest srl REA FG-258455 Iscritta al registro nazionale pile e accumulatori con il n° 23030P00008569 e al registro nazionale dei produttori di apparecchiature elettriche ed elettroniche con il n° IT23030000014701
