The following conditions comply with the provisions on the sale of consumer goods, pursuant to Legislative Decree No. 6 September 2005. 206, hereinafter identified as the “Consumer Code,” concerning the purchase of products and services remotely via computer network on the website “www.ideasolar.it”, via telephone orders on 0875.702073 or 0882.302285, via Live Chat, , via Facebook chat, via WhatsApp.
The buyer has the right to withdraw from the contract, without penalty and without specifying the reason, by an explicit statement (registered letter, telegram, e-mail, or using the attached model withdrawal form) of his willingness to withdraw from the contract within 14 (fourteen) days after ordering the goods . The statement may be sent to: Enerinvest S.r.l. – Off-Premises Sales, Via G. Boccaccio 19, 71010 Lesina (FG).
The right of withdrawal is excluded, according to Art. 59 letter C) of the Consumer Code, in cases of products made to measure according to customer requirements (such as, electrical panels, fixing structures etc.. of non-standard sizes, and in general all so-called “Reference” orders as they are specifically requested by the buyer).
The purchaser may exercise the right of withdrawal in the manner described above only if provided with a receipt or invoice related to the purchase. The same will be required to return the goods within 14 (fourteen) days ( in case it has already been delivered) or from the date on which he communicated his decision to exercise withdrawal. The goods must be returned in their original packaging and in normal condition. The buyer shall be responsible for the cost of returning the goods, except in the cases referred to in Art. 57 first paragraph, that is, of those goods that by their nature are not returnable by mail.
The seller is obliged to refund all payments received from the buyer without undue delay and in any case within 14 (fourteen) days from the time he is informed of the consumer’s decision to withdraw from the contract. The seller is not required to reimburse additional costs if the consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered by the trader. Unless the seller has offered to pick up the goods himself, the seller may withhold the refund until he has received the goods or until the consumer has demonstrated that he has returned the goods.
Refunds by the seller as a result of return of goods or for any other cause may be made by the same method used by the buyer for payment. Cash refunds are excluded. In this case, customers will be asked to provide the bank details of the account to be credited. For purchases on the website www.ideasolar.it only, if the customer chooses as a method of payment the use of virtual currency, in the event of the exercise of the right of withdrawal, an amount corresponding to the purchase price at the exchange rate shown to the customer – on the date and time of the conclusion of the contract – on the checkout web page of the seller’s online shop before the customer disposes from his wallet the payment in virtual currency will be returned to the customer by the seller. In this case, customers will be asked to provide the bank details of the account to be credited.
Copyright 2024 by Enerinvest srl REA FG-258455 Iscritta al registro nazionale pile e accumulatori con il n° 23030P00008569 e al registro nazionale dei produttori di apparecchiature elettriche ed elettroniche con il n° IT23030000014701
